Addison Lee: Taxis & Couriers
4.1star
4.84K reviews
500K+
Downloads
Everyone
info
About this app
Experience everyday luxury with Addison Lee! Book one of our taxis, minicabs, or couriers whenever you need them, whether it's on-demand or up to twelve months in advance. Choose from our eco-friendly electric vehicles or iconic black cabs to suit any occasion.
Download Our Taxi App and Request a Ride with Addison Lee!
Over 7500 Vehicles, Including: Taxis, Minicabs, People Carriers, Accessible Vehicles, Courier Services and Executive Vehicles
On-demand: taxis in under 10 minutes in central London
London's most sustainable taxi and minicab company
Prebook up-to-12 months in advance
Airport rides with flight tracking
Business & personal accounts
We deliver parcels too with London's largest same-day courier fleet
24/7 Customer Support
Addison Lee: London's Premium Taxi App
We Guarantee:
Service: Whether you prioritise style, space, accessibility, or affordability, Addison Lee helps you find the perfect solution for your needs, whether you’re requesting a ride for one or need a parcel couriered.
Safety: Your safety is paramount. Unmatched driver safety standards and co-designed driver training in partnership with UN Women.
Business Accounts: Seamlessly manage corporate travel with flexible invoicing and priority services.
Licensed; by Transport for London: The only large operator in London with a full 5-year license.
Customer satisfaction: with a Trust pilot score of 4.2
Driver Ratings: Review and rate drivers in the app.
The boring stuff....
By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.
Download Our Taxi App and Request a Ride with Addison Lee!
Over 7500 Vehicles, Including: Taxis, Minicabs, People Carriers, Accessible Vehicles, Courier Services and Executive Vehicles
On-demand: taxis in under 10 minutes in central London
London's most sustainable taxi and minicab company
Prebook up-to-12 months in advance
Airport rides with flight tracking
Business & personal accounts
We deliver parcels too with London's largest same-day courier fleet
24/7 Customer Support
Addison Lee: London's Premium Taxi App
We Guarantee:
Service: Whether you prioritise style, space, accessibility, or affordability, Addison Lee helps you find the perfect solution for your needs, whether you’re requesting a ride for one or need a parcel couriered.
Safety: Your safety is paramount. Unmatched driver safety standards and co-designed driver training in partnership with UN Women.
Business Accounts: Seamlessly manage corporate travel with flexible invoicing and priority services.
Licensed; by Transport for London: The only large operator in London with a full 5-year license.
Customer satisfaction: with a Trust pilot score of 4.2
Driver Ratings: Review and rate drivers in the app.
The boring stuff....
By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.2
4.74K reviews
Christine Venner
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- Show review history
May 29, 2024
This app is pretty good. It doesn't allow auto fill, which took me a little time to work out. I assume it's a safety feature. Worked fine as long as I manually typed everything in. Hopefully, my cab will come on time tomorrow. Edit: My cab was on time. Great driver, clean and smart car. Their pet friendly vehicles are so important to me, and I've never had a problem when I book a pet friendly car. Updated from 4 to 5 star.
Addison Lee
May 28, 2024
Thank you for your kind feedback. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option.
Edward Quan
- Flag inappropriate
January 12, 2024
The app sometimes takes a long time to load, and you need to switch away to another app and back again - at which point it will "switch cities" and continue to load - even if you haven't changed location! This is an ongoing bug that has never been fixed. Also - the new VW MULTIVANs that AL use are very high vehicles for elderly people to get into and the app has no ability to request that this type of vehicle is not sent on a booking. Requests to AL for this to be added has fallen on deaf ears
35 people found this review helpful
Addison Lee
January 12, 2024
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at customer.relations@addisonlee.com.
Ben R
- Flag inappropriate
April 11, 2024
I got hit with a large (and I'm convinced wrong) 'journey amendment' charge over a week after a Black Cab trip with AL. Customer service unhelpful. If I use them again, which is unlikely, I'm going to make sure that I hang onto a paper receipt from the driver and maybe take a photo of the meter.
Addison Lee
April 11, 2024
Good afternoon Ben,
I am sorry to hear this.
Can you please email the details to Customer.relations@addisonlee.com so that your case can be re-opened and investigated for you?
What's new
Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 8.26:
Improved UI for tracking a driver
Improved address search performance
Bug fixes and internal improvements
Any questions? Tap Support in the app menu to explore our most frequently asked questions, or contact our 24/7 UK based customer support team.
Here’s a summary of what has changed in version 8.26:
Improved UI for tracking a driver
Improved address search performance
Bug fixes and internal improvements
Any questions? Tap Support in the app menu to explore our most frequently asked questions, or contact our 24/7 UK based customer support team.
App support
phone
Phone number
+442073878888